Refund Policy


  • All confirmed/accepted refunds will be processed via an EFT or a reversal of funds via PAYFLEX which will deposit funds made into the account from which payment was made at the time of purchase.
  • OnlineHomeStore may request banking details from the consumer, into which the funds must the transferred. Refunds will be processed without delay as soon as your funds have cleared in our account, this could take up to 72 business hours to clear.
  • It is to be noted that EFT’s / reversals may take up to 72 business hours to reflect into the account holders account once processed. The speed at which a credit reflects in a consumer's account is not within our control and is dependent on the transfer of funds between banking institutions. Proof of the refund / reversal of funds transaction will be emailed to the consumer as soon as the refund /fund reversal has been processed.