Price & Payment

Price & Payment Policy

This Price & Payment Policy is derived from, and must be read consistently with, OnlineHomeStore's Terms & Conditions. The Terms & Conditions remain the authoritative master document and this policy does not replace or vary them.

Payment options, pricing and payment terms

At OnlineHomeStore, we aim to provide customers with an easy, simple and efficient purchasing experience, together with convenient payment options.

When placing an order through Our Website, payment can be made through our secure payment gateways using the payment methods supported and displayed at checkout, which may include:

  • Instant EFT
  • Visa
  • Mastercard
  • Amex

Payment transactions processed through our payment gateways are encrypted and handled securely by the applicable payment service provider.

Direct EFT payments

Customers who prefer not to make payment through the payment gateways available on Our Website may request a quotation from us and make payment directly to OnlineHomeStore by EFT. Where payment is made by direct EFT, no stock will be secured with a supplier and no Goods will be dispatched until our bank has confirmed that the funds have cleared in our account. A proof of payment supplied by the customer does not constitute confirmation that cleared funds have been received.

The Price is as set out in the order.

Please Note: We do not offer products on an approval (appro) basis. Customers should therefore review product details and specifications carefully and satisfy themselves that the product is suitable before completing an order. Returns, cancellations and exchanges are accepted only in accordance with the applicable conditions, timeframes and costs set out in these Terms & Conditions. If you have any questions or require assistance before making a purchase, our team is available to assist.

  • Prices include value-added tax (“VAT”).
  • All prices are subject to stock availability and exchange rate fluctuation.
  • Prices may change without notice.
  • It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.
  • If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
  • Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than ZAR will be borne by you.
  • Any information given by us in relation to exchange rates is approximate only and may vary from time to time.
  • If by mistake we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
  • The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on the checkout page of Our Website before we ask you to pay.
  • If we owe you money for this or any other reason, any confirmed and accepted refund will be processed by EFT or, where applicable, by reversal to the original payment method, in accordance with the refund provisions set out in these Terms & Conditions.
  • We do not process cash refunds.

*Discount codes provided do not apply to, and may not be used in conjunction with, any other already-discounted item or free-gift offer.

Payment security

  • We have stringent security measures in place to make sure that Our Website is safe for you to use.
  • Card payments are processed through secure third-party payment service providers and/or payment gateways. OnlineHomeStore does not have access to or independently store your complete card details. Payment information is handled securely by the applicable payment service provider or payment gateway in accordance with its payment-processing requirements.

Delivery charges and applicable surcharges

  • The delivery fee will be billed at checkout. The delivery fee and cost of purchase must be paid in full at checkout in order for an order to be dispatched.

Guide to general basic shipping rates to major centres throughout SA:

  • SA = R130.00 Standard Economy Service across South Africa (door-to-door, all major towns, cities, suburbs and The Courier Guy depots) - item dependent.
  • *Regional/outlying surcharges will still apply where applicable.
  • *Bulk, oversized or high-volumetric orders may be subject to a different shipping cost dependent on the items being purchased, the size and volumetric characteristics of the shipment, the order value and the destination.

Shipping charges and order value:

  • Shipping rates may vary depending on the items being purchased and the size and volumetric characteristics of the consignment. Bulky or oversized items may attract a higher shipping rate.
  • *FREE Shipping may apply to orders over R5000.00 for delivery to major centres within South Africa. Free shipping is dependent on the order value, size and volumetric characteristics of the items ordered. Bulky, oversized or other orders attracting higher delivery costs may still be subject to a delivery charge, determined according to the items purchased and delivery destination. Regional and outlying surcharges will apply where applicable.

Regional/outlying surcharges apply to shipments to these areas as defined by The Courier Guy.

  • Higher costs may apply to outlying/rural areas (as defined by The Courier). This surcharge can only be established and provided if the customer enquires before placing an order or, if not enquired about beforehand, after the order has been placed.
  • Should a surcharge apply to your area of delivery, this will be communicated to you ASAP. The surcharge will be payable via EFT, prior to the order being dispatched, failing which we reserve the right to cancel the order and reverse the payment made via original payment method or EFT.
  • It must be noted that we do not apply a mark-up to any courier costs, aiming to simply cover the actual cost of shipping. These costs cannot be absorbed into the margins of items as this will not allow us to remain competitive with our pricing.

Refunds

  • All confirmed and accepted refunds will be processed by EFT or, where applicable, by reversal to the original payment method.
  • Where an EFT refund is required, OnlineHomeStore may request the customer's banking details for the account into which the refund is to be paid.
  • Once a refund has been accepted as due and any funds relating to the original transaction have cleared in our account, OnlineHomeStore will process the refund as soon as reasonably practicable and, in any event, no later than 7 working days thereafter.
  • Once the refund or payment reversal has been processed by OnlineHomeStore, it may take up to 72 business hours for the funds to reflect in the account holder's account, depending on the relevant banking institutions and payment method. This banking processing period is outside OnlineHomeStore's control.
  • Proof of the refund or reversal transaction will be emailed to the customer once it has been processed.
  • We do not process cash refunds.

For all other order, delivery, cancellation, return, exchange and refund conditions, please refer to OnlineHomeStore's Terms & Conditions.