Shipping

Shipping Policy

This Shipping Policy is derived from, and must be read consistently with, OnlineHomeStore's Terms & Conditions. The Terms & Conditions remain the authoritative master document and this policy does not replace or vary them.

Delivery within South Africa

We sell Goods for delivery within the borders of South Africa only. You must provide a delivery address within South Africa. International or cross-border customers may nominate a freight forwarder of their choice within South Africa, but our delivery obligation ends when the Goods are delivered to that South African address.

Delivery charges

The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on the checkout page of Our Website before we ask you to pay.

  • The delivery fee will be billed at checkout. The delivery fee and cost of purchase must be paid in full at checkout in order for an order to be dispatched.
  • We do not offer a standard customer collection option, as we trade online only and typically ship directly from suppliers across South Africa to customers nationally within the borders of South Africa. In limited circumstances, and only by prior arrangement, we may at our discretion permit collection by a customer-appointed courier on an individual case-by-case basis. This is not a generally available collection service.

Guide to general basic shipping rates to major centres throughout SA:

  • SA = R130.00 Standard Economy Service across South Africa (door-to-door, all major towns, cities, suburbs and The Courier Guy depots) - item dependent.
  • *Regional/outlying surcharges will still apply where applicable.
  • *Bulk, oversized or high-volumetric orders may be subject to a different shipping cost dependent on the items being purchased, the size and volumetric characteristics of the shipment, the order value and the destination.
  • We do not ship outside the borders of South Africa.
    • Cross-border customers: We will deliver to your nominated freight forwarder within the borders of South Africa. Any onward export, cross-border transport, import requirements, duties, taxes or related costs are the customer's responsibility.

Shipping charges and order value:

  • Shipping rates may vary depending on the items being purchased and the size and volumetric characteristics of the consignment. Bulky or oversized items may attract a higher shipping rate.
  • *FREE Shipping may apply to orders over R5000.00 for delivery to major centres within South Africa. Free shipping is dependent on the order value, size and volumetric characteristics of the items ordered. Bulky, oversized or other orders attracting higher delivery costs may still be subject to a delivery charge, determined according to the items purchased and delivery destination. Regional and outlying surcharges will apply where applicable.

Regional/outlying surcharges apply to shipments to these areas as defined by The Courier Guy.

Delivery timeframes

Goods are generally delivered within 4-7 business days, unless a different delivery timeframe is stated on the applicable product page. Major centres are typically delivered within 24-72 hours, while delivery to regional and outlying areas typically takes 4-7 business days and may, depending on the destination and circumstances, take a day or two longer. These timeframes are estimates and every reasonable effort is made to have orders delivered as soon as possible.

Outlying/Rural Areas Surcharge (*As defined by The Courier)

  • Higher costs may apply to outlying/rural areas (as defined by The Courier). This surcharge can only be established and provided if the customer enquires before placing an order or, if not enquired about beforehand, after the order has been placed.
  • Should a surcharge apply to your area of delivery, this will be communicated to you ASAP. The surcharge will be payable via EFT, prior to the order being dispatched, failing which we reserve the right to cancel the order and reverse the payment made via original payment method or EFT.
  • It must be noted that we do not apply a mark-up to any courier costs, aiming to simply cover the actual cost of shipping. These costs cannot be absorbed into the margins of items as this will not allow us to remain competitive with our pricing.

*Click HERE to view Route Guide for Rural, Outlying or Remote Areas*

Courier delivery requirements

  • Our carriers are outsourced & deliver between 09h00 and 17h00 from Monday to Friday (excluding public holidays). Our ability to deliver efficiently & timeously is subject to the availability of product ordered and the provision of an accurate & comprehensive delivery address, including correct contact details of the consignee. Orders cannot be delivered to a P.O. Box. Deliveries to a FARM carry a surcharge imposed by The Courier Guy.
  • Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
  • If we are not able to deliver your Goods within 7 working days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  • We may deliver the Goods in instalments if they are not all available at the same time for delivery or are sourced from different suppliers across the country.
  • Goods are sent at our risk – unless sent by the supplier's own courier - until signed for by you or by any other responsible person you have appointed at the delivery address.

Inspection of Goods on delivery

  • All Goods must be signed for on delivery by an adult aged 18 years or older. If no one of that age is at the address when delivery is attempted, the Goods may be retained by the driver. When your Goods arrive, it is important that you immediately check their condition and quantity. If the Goods have been damaged in transit or short-delivered, you must refuse the affected delivery and immediately contact us so that we may investigate, arrange the appropriate resolution and minimise your inconvenience.
  • Please provide us with as many images as possible of any visible damage to the parcel/s and Goods.
  • Goods confirmed as having been damaged in transit will be replaced. We will require images of the damage in order to support our claim with the courier.
  • If damage or shortages are not reported immediately or within 24 hours of delivery, we will not be liable or able to assist.
  • Upon signing for delivery, whether by signature or PIN, you confirm that the order has been delivered correctly and in good order.
  • Signing "Unchecked", "Not Checked" or similar is not acceptable.

Delivery estimates and supplier deliveries

  • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. We are therefore not liable to you for any expense or inconvenience you may incur on account of delayed delivery or non-delivery.
  • All goods will generally be delivered direct from the manufacturer/supplier. When delivery of the Goods has been arranged directly with the manufacturer / supplier, you will be subject to the manufacturer's delivery policy.
  • Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
  • Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

Customer-appointed courier collection

Where, by prior arrangement and at our discretion, we permit collection by a customer-appointed courier, the Goods will be handed over to that courier in good order. Once handed over, the onward transport is at the customer's risk and we accept no responsibility for the condition in which the customer-appointed courier subsequently delivers the Goods. All reasonable care is taken to ensure that orders are packaged safely for courier transport.

International and cross-border customers

  • We sell and deliver Goods within the borders of South Africa only. International or cross-border customers may arrange for us to deliver their Goods to a freight forwarder of their choice within South Africa.
  • Where Goods are subsequently exported from South Africa or imported into another country, you are responsible for ensuring that the Goods may lawfully be imported into the destination country and for any import duties, taxes, customs charges or other costs that may apply.
  • We have no knowledge of, and accept no responsibility for, the laws, import requirements, duties, taxes or other charges that may apply when Goods are subsequently imported into another country.

For all other order, payment, cancellation, return, exchange, refund and contractual conditions, please refer to OnlineHomeStore's Terms & Conditions.