Style Saucer | NOVA STYLE Black SAUCER 14cm - FOR 160ml CUP (Set of 6)

No problem!

✅We'd be only too happy to provide you with a quotation in order for payment to be made via EFT👍

✅Kindly request a quote by clicking on the green "Request a Quote" button below & we'll get a quote, along with verified banking details off to you ASAP.

Returns & Exchanges Policy

This policy must be read together with our Terms & Conditions. In the event of any conflict, the Terms & Conditions prevail.

1. Liability for subsequent defects

We will repair, replace or take back Goods which fail to comply with the provisions of the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:

• the defect must be reported to us within 24 hours of becoming apparent;
• the defect results only from faulty design or manufacture;
• you have returned the defective Goods or parts to us if we have so requested.

As we are not technical experts of any product, the Goods will be sent to the supplier for inspection and confirmation of defect / fault.

Should the supplier confirm defect / fault, we will refund the cost of return carriage and will repair or replace the Goods free of charge.

If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

2. Returns & Exchanges

These provisions apply in the event that you return any Goods to us for any reason:

Please Note: We do not offer products on an approval (appro) basis. All purchases are considered final once processed. We encourage customers to review product details and specifications carefully before completing their order. If you have any questions or need assistance in making a decision, our team is here to help.

We do not accept returns unless there was a defect in the Goods at the time of purchase, and we have agreed in correspondence that you may return them.

Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs, sockets & manufacturer installation requirements.

The Goods must be returned to us as soon as any defect is discovered but not later than 6 months of receiving delivery.

Orders are to be returned:

• Unused, undamaged and in original packaging;
• with both Goods and all packaging in their original condition;
• securely wrapped, to ensure no damage whilst in transit;
• including our delivery slip;
• at your risk and cost (Not applicable to faulty product delivered).

You must inform us by email to info@onlinehomestore.co.za that you would like to return Goods, specifying exactly what Goods, when purchased, and giving full details of the defect or other reason for return. We will then confirm via return mail that you are to return the goods. If you send Goods to us without an e-mail confirming the return, we may not be able to identify sufficient details to enable us to attend to your complaint.

In returning faulty Goods, please enclose with it a note clearly stating the fault and when it arises or arose.

The cost of the return is for your account (Not applicable to faulty product delivered).

Goods are covered by a manufacturer's guarantee/warranty & will in all cases be referred to the manufacturer's service agents for inspection. Please first check the plug, fuse, batteries and the manufacturer's operating/installation instructions.

Note that we are resellers of products direct from suppliers; we do not provide product training, workshops or the like for any product sold on our website. We will, with all requests for training, direct you to the product user manual and/or service agents.

If we agree that the Goods are faulty, we will:

• Also, refund the cost of return carriage;
• repair or replace the Goods as you choose.

Should a consumer make a purchase & decide to cancel due to the purchase having been made in error or the consumer has had a change of mind prior to or after delivery of the order, a 10% admin / handling fee & applicable re-stocking fee will be deducted from the amount paid by the consumer, to cover banking & admin costs/fees which we have already been charged. The balance (Excl. Actual Shipping Fee which is not refundable) will be refunded to the consumer via EFT or original payment method fund reversal, only once the consumer's funds have been cleared in our account & after the item/s have been received back & determined to be in good order. As we don't hold stock & ship direct from supplier, most suppliers will impose a restocking fee (which may range anywhere between 10-20%) for returns. Should this be the case, the consumer will be liable for such a cost which will additionally be deducted from any amount to be refunded. In addition, the return of orders, in such instances, will be at the consumer's risk & cost. The returned item/s must reach us within 7 working days of receipt of the item/s having been delivered. If not, we will not accept the return.

NOTE: In particular, but not limited to, all Bedding, Linen, Curtains & Bathroom items have a 10% minimum restocking fee if returned / exchanged & notification of return must be made within 24 hours of receipt of the order as returns to our supplier are extremely time-sensitive, with product arriving back with us within 7 days of the order having been received, in the original, unopened packaging.

For all returns & exchanges with no manufacturing fault, we will require an image/s of the product in its unopened state, in original packaging before a return will be arranged.

We strongly encourage the consumer to ask as many questions as possible prior to placing an order as returns in these instances can become costly for the consumer.

It must be noted that due to us shipping directly from suppliers, in the unlikely event of an out-of-box failure (item is received and immediately found to be faulty), unlike a brick and mortar retail store where you will take the item back for an immediate exchange as they hold stock on hand, we will arrange a collection of the item to be sent back to the supplier for assessment or may direct you to a service agent nearest to you. After which the supplier will ship a replacement item directly back to you should any manufacturer faults be confirmed; unfortunately this comes at the expense of 'time" & it could take up to 10 working days for you to receive the replacement unit as we don’t provide loan units.

Shipping (Delivery) Page

This page must be read together with our Terms & Conditions. In the event of any conflict, the Terms & Conditions prevail.

1. Delivery/Shipping

The delivery fee will be billed at checkout. The delivery fee and cost of purchase must be paid in full at checkout in order for an order to be dispatched.

We don't offer a collection option, since we trade online only & typically ship directly from suppliers across SA to consumers nationally within the borders of SA.

Guide to general basic shipping rates to major centres throughout SA:

SA= R120 Standard Economy Service Across South Africa (Door-to-Door, All Major Towns, Cities, Suburbs, The Courier Guy Depots) - Item dependant

*Regional/Outlying surcharges will still apply if applicable

*With exception to bulk orders which will be subject to a shipping cost dependent on the items being purchased, size and volumetric of the shipment and destination.

We don't ship outside the borders of South Africa

All International / Cross-Border orders are subject to a shipping cost & do not qualify for free shipping as may be the case for orders within the borders of South Africa to major Centres

Order Value of R4999 or less:

Shipping rates may also vary dependent on the items being purchased, based on the size & volumetric of the consignment – more bulky items will attract a higher shipping rate

*FREE Shipping on all orders over R5000.00 within the borders of South Africa to major centres

International - Please contact us at info@onlinehomestore.co.za for a quote; the R1500 stated at checkout is an estimate only and not a final cost. (T's&C's Apply)

Regional / Outlying surcharges apply to shipments to these areas as defined by The Courier Guy

Goods are delivered within 4-7 (Unless otherwise stated on the product page) business days (**To Major Centres), dependent on where you live in South Africa, from the day you place an order to purchase the Goods. Regional Centres & Outlying Areas may take a day or two longer, although every effort is always made to have orders delivered ASAP.

2. Outlying/Rural Areas Surcharge (As defined by The Courier)

Higher costs may apply to outlying/rural areas (As defined by The Courier). This surcharge can only be established/provided if the consumer enquires prior to placing an order or, if not enquired, only after the order has been placed.

Should a surcharge apply to your area of delivery, this will be communicated to you ASAP. The surcharge will be payable via EFT, prior to the order being dispatched, failing which, we reserve the right to cancel the order and reverse the payment made via original payment method or EFT.

It must be noted that we do not apply a mark-up to any courier costs, aiming to simply cover the actual cost of shipping. These costs cannot be absorbed into the margins of items as this will not allow us to remain competitive with our pricing.

Check out our FAQ's page for answers to Frequently Asked Questions - Click HERE

Image Disclaimer:

The product images shown are provided by the supplier/manufacturer at the time of publishing. In rare instances, slight colour variations may occur. It must be noted that colours viewed are influenced by the type of device being used to view images and are dependent on the display ability of the device. ONLINEHOMESTORE will issue an exact image upon request and if available from the supplier/manufacturer. We recommend that customers unfamiliar with the products please do so accordingly. ONLINEHOMESTORE reserves the right to change product images at any time without notice.