Frequently Asked Questions

We officially state 4-7 working days, although it is often much quicker to major centres across SA. Please also refer to our shipping page at the footer of each page of our website or click HERE for more information

We ship nationwide across SA. We do deliver to outlying areas, although it must be noted that additional charges do apply to remote and outlying areas as determined by our courier,The Courier Guy. You can click HERE to see which areas are considered remote/outlying.We do not deliver to FARMS, P.O.Boxes or POSTNET.Please click HERE for more information

All orders placed are confirmed via an email sent to you. As soon as your order is dispatched, you will also receive a shipping confirmation email on which will appear tracking details and a link to the tracking website. Should you at any stage have a query, you may contact us via the 'Contact Us' link or drop us an email at info@onlinehomestore.co.za

We ship all orders via an economy road service within the borders of South Africa. We will also ship via any other service at your request, although additional costs will be for your account payable via EFT prior to shipping. Please click HERE to contact us for alternative shipping methods.

We don't offer a collection option, since we trade online only & typically ship directly from suppliers across SA to consumers nationally within the borders of SA.

We accept secure payments through PayFast, including Instant EFT, Visa and Mastercard. Payflex is also available, and payment by EFT can be arranged.

Select the Request a Quote option on the relevant product page and submit your details. We will review your request and respond by email.

Stock is reserved once cleared payment has been received. Availability can change while an order or quotation remains unpaid.

Discounts are applied to bulk purchases, dependent on the product and qty being purchased.

Bulk purchases may not qualify for a standard free shipping rate & may be subject to a shipping cost dependent on the items being purchased, the size and volumetric of the consignment and destination.

Please contact us by clicking HERE to discuss further. We will provide you with an official quote.

OnlineHomeStore is an online-only retailer and does not operate a physical showroom.

We are based in JHB, we trade online only and don't have a traditional brick & mortar store. We deliver nationwide throughout SA, successfully delivering direct from our suppliers to our customers.

Please click HERE to contact us. If you would like us to call you, kindly leave your contact number and we'll happily call you back.

You can also call or WhatsApp us @ 073 632 6846

E-mail: info@onlinehomestore.co.za

Please contact us as soon as possible with your order number and clear photographs of the item and packaging so that we can assess the matter and assist you.