Frequently Asked Questions

Delivery to major centres within South Africa usually takes 4-7 working days, unless a different timeframe is stated on the product page. Regional and outlying areas may take a day or two longer. See our Shipping information for more details.

We deliver throughout South Africa. Our standard basic shipping rate to major centres is R125, although bulky or bulk orders and deliveries to regional, outlying or farm addresses may attract an additional courier-imposed charge. We do deliver to farms, but we cannot deliver to P.O. boxes or PostNet addresses.

OHS does not provide international or cross-border delivery. Customers outside South Africa may nominate a freight forwarder within South Africa to receive the order; the customer is responsible for arranging the onward cross-border delivery.

See our Shipping information for more details.

All orders placed are confirmed via an email sent to you. As soon as your order is dispatched, you will also receive a shipping confirmation email on which will appear tracking details and a link to the tracking website. Should you at any stage have a query, you may contact us via the 'Contact Us' link or drop us an email at info@onlinehomestore.co.za

Orders are generally sent by economy road service within South Africa. If you need an alternative delivery service, please contact us before ordering so that availability and any additional cost can be confirmed.

OHS is an online-only retailer and does not offer customer collection. Orders are generally dispatched directly from our suppliers to customers within South Africa.

Not always. Items may arrive in separate deliveries when they are sourced from different suppliers or are not available for dispatch at the same time. Tracking details or delivery updates will be provided as each part of the order is dispatched.

We accept secure payments through PayFast, including Instant EFT, Visa and Mastercard. Payflex is also available, and payment by EFT can be arranged.

Select the Request a Quote option on the relevant product page and submit your details. We will review your request and respond by email.

Stock is reserved only once cleared payment has been received. Availability may change while an order or quotation remains unpaid.

Bulk-purchase discounts may be available depending on the product and quantity required. Delivery charges for bulk orders are assessed according to the items, consignment size and destination. Use our quotation process to request an official quote.

We will contact you and offer reasonable alternatives for your consideration. You may accept an alternative or cancel all or the affected part of your order.

Curtain pack quantities vary by product. Check the product title, description and pack contents to confirm whether the selected item includes one panel, a pair or another configuration. For more guidance, see How to Measure and Choose Ready-Made Curtains.

Width is measured across the installed curtain pole or track. Drop is the vertical distance from the relevant hanging point to where you want the curtain to end. The exact measuring point depends on the curtain heading and hardware. See How to Measure and Choose Ready-Made Curtains for the complete method.

Compare the exact width and length of your mattress, duvet inner and duvet cover before ordering, because products with the same size name can differ between ranges. A larger size is not automatically the correct fit. See our South African Bedding Size and Fit Guide and How to Choose a Duvet Inner.

Set contents vary by product. Check the exact product title, description, selected option or variant and pack contents before ordering. If anything remains unclear, please contact OHS so that we can confirm the contents of the specific set.

OnlineHomeStore is an online-only retailer and does not operate a physical showroom.

We are based in JHB, we trade online only and don't have a traditional brick & mortar store. We deliver nationwide throughout SA, successfully delivering direct from our suppliers to our customers.

Please click HERE to contact us. If you would like us to call you, kindly leave your contact number and we'll happily call you back.

You can also call or WhatsApp us @ 073 632 6846

E-mail: info@onlinehomestore.co.za

We carefully package fragile items to help protect them during courier transit, although parcel handling after dispatch is outside our direct physical control. If an item arrives damaged, please contact us as soon as possible with your order number and clear photographs of the item and packaging so that we can assess the matter and assist you. See our Returns & Exchanges information for the applicable process.